Privacy Policy

1. Information We Collect

Personal Information

When you sign up or log in to Pickple, we collect personal information such as your name, email address, and payment details (e.g., PayPal information). If you use social login (e.g., Google), we may collect additional information from your social account, such as your public profile, email, and other details permitted by that service.

Information Collected Through APIs

To provide our services, we use APIs from third-party platforms. When you connect your social media accounts to Pickple, we collect the following information:

• From Instagram (via Meta API): We collect your profile information (username, profile picture), follower count, and analytics data for your content, including reach, impressions, and engagement metrics for posts, stories, and Reels.
• From TikTok: We collect your public profile information (username, profile picture), follower count, and key metrics for your videos, such as view counts, likes, and comments.
• From YouTube (via YouTube API Services): We collect your channel information (channel name, subscriber count), and analytics data for your videos, including views, watch time, and audience demographics. Our use of this data is for providing you with performance insights and calculating your compensation on our platform.

Non-Personal Information

We collect non-personal information such as your browser type, device ID, IP address, and other information that does not reveal your specific identity.

2. How We Use Your Information

We may use your personal information to:

• Provide and improve our services.
• Process payments and rewards.
• Communicate with you regarding your account, product selections, and rewards.
• Prevent fraud and ensure the security of our platform.
• Comply with legal obligations.

3. Sharing Your Information

We may share your information with:

• Service providers who assist us in payment processing, website hosting, and analytics.
• Legal authorities if required by law.
• Third-party platforms (such as Google) when using social login or integration.

4. Data Retention and Deletion

Active Accounts

We will retain your personal information for as long as your account is active or as needed to provide you with our services.

Account Deletion and Anonymization

When you request to delete your account, we take the following steps to protect your privacy while complying with legal and business obligations:

• Immediate Anonymization: Upon your deletion request, we immediately anonymize personally identifiable information such as your name, email address, and phone number. This means your personal data is permanently removed from our active systems and can no longer be used to identify you.
• Retention of Anonymized Data: We may retain certain anonymized or aggregated data that does not personally identify you for an additional period. This data is used for statistical analysis, service improvement, and to comply with legal requirements such as financial audits or dispute resolution.
• Final Deletion: All retained anonymized data associated with your former account will be permanently deleted from our systems after a legally required retention period (typically 7 years as stipulated by commercial and tax law) has expired.

You can delete your account at any time directly from the 'Settings' section of your user dashboard. This action will initiate our data anonymization and deletion process as described above. If you have any trouble accessing your account or have questions, you can also submit a deletion request by contacting us at cs@pickple.co.

5. Additional Privacy Practices

Data

We collect personal and activity data, which may be linked. We use technologies like cookies (small files stored on your browser), web beacons, or unique device identifiers to identify your computer or device so we can deliver a better experience. Our systems also log information like your browser, operating system and IP address.

We also may collect personally identifiable information that you provide to us, such as your name, address, phone number or email address. With your permission, we may also access other personal information on your device, such as your phone book, calendar or messages, in order to provide services to you. If authorized by you, we may also access profile and other information from services like Facebook.

Our systems may associate this personal information with your activities in the course of providing service to you (such as pages you view or things you click on or search for). We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

Location

We may collect and share anonymous location data. To customize our service for you, we and our partners may collect, use, and share precise location data, including the real-time geographic location of your computer or device. This location data is collected anonymously in a form that does not personally identify you and is used only to provide and improve our service. We may obtain your consent on your first use of the service.

Access & Deletion

You have the right to request access to or deletion of your personal data, including all data collected from connected social media accounts (Instagram, TikTok, YouTube). For detailed information about our data deletion process, including anonymization and retention policies, please refer to Section 4 (Data Retention and Deletion) above.

Sharing

We may share personal data with companies we trust. We may share personally identifiable information (such as name, address, email, or phone) with trusted partners in order to provide you with relevant advertising, offers or services. California residents are legally entitled (at no charge and no more than once annually) to request information about how we may have shared your information with others for direct marketing purposes. Contact us for this information: cs@pickple.co.

No mobile information will be shared with third parties/affiliates for marketing and/or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Ad Tracking

Ad companies collect anonymous data. You can opt out. Ad companies may use and collect anonymous data about your interests to customize content and advertising here and in other sites and applications. Interest and location data may be linked to your device, but is not linked to your identity.

Contact

You can ask privacy questions. If you have any questions or concerns about our privacy policies, please contact us: cs@pickple.co.

Vendors

Service providers access data on our behalf. In order to serve you, we may share your personal and anonymous information with other companies, including vendors and contractors. Their use of information is limited to these purposes, and subject to agreements that require them to keep the information confidential. Our vendors provide assurance that they take reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed. Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user. Click to see company privacy policies that govern their use of data.

Special

Special situations may require disclosure of your data. To operate the service, we also may make identifiable and anonymous information available to third parties in these limited circumstances: (1) with your express consent, (2) when we have a good faith belief it is required by law, (3) when we have a good faith belief it is necessary to protect our rights or property, or (4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law, to do so.

More

Our privacy policy may change from time to time.

6. Your Rights

Under U.S. privacy laws, you may:

• Request access to your personal data.
• Request correction or deletion of your data (see Section 4 for detailed deletion process).
• Opt-out of promotional emails

7. Security

We take reasonable steps to protect your personal information, but no internet-based platform is entirely secure. Please use caution when submitting sensitive information online.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date will be posted at the top of this policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at cs@pickple.co.

10. YouTube API Services

Pickple uses YouTube API Services to collect data from your YouTube channel. By using our platform and connecting your YouTube account, you agree to be bound by the YouTube Terms of Service.

We only access, use, store, or share YouTube API data in compliance with the YouTube API Services - Developer Policies.

For more information on how Google handles your data, please review the Google Privacy Policy.

You can revoke Pickple's access to your YouTube data at any time via the Google security settings page.